Last updated: 22 October 2026
This policy covers software licences bought through the techwhizz.solutions shop. Hardware, installation work and managed services are covered by your quote or service agreement instead.
How shop orders work
- You place your order on the website and pay at checkout through PayPal, by PayPal balance or card.
- Once the payment is confirmed, we email your licence key and activation instructions, usually within one business day. Our business hours are Monday to Friday, 9 am to 5 pm.
Cancelling before delivery
You can cancel any order before we send the licence key. We refund the full amount through PayPal to the account or card you paid with.
After a key is delivered
Licence keys cannot be returned, refunded or exchanged once delivered. A key is a code, and once it has been sent we have no way to confirm it has not been copied or used. Please check that the product, edition and system requirements match your computer before you order. If you are unsure, contact us first and we will help you choose.
If a key does not work
If a key we supplied will not activate, contact us within 3 days of delivery with your order number and a screenshot of the error. We will work with you to activate it. If the key itself is faulty, we will replace it with a working key or refund you through PayPal.
Your legal rights
Nothing in this policy limits any rights you have under the Consumer Protection Act of Jamaica.
Contact
Email [email protected] or call (876) 799-7214 or +1 (541) 502-3799, Monday to Friday, 9 am to 5 pm.